Privacy Policy

Introduction

The Red Lion, Soham ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at redlionsoham.com or contact us directly.

Please read this policy carefully. If you have any questions, you can contact us using the details provided at the end of this document.

Information We Collect

We may collect the following types of personal information:

• Contact details — your name, email address, and telephone number when you submit an enquiry or reservation request.
• Reservation information — date, time, party size, and any dietary requirements or special requests you provide.
• Correspondence — messages you send us via our contact form or by email.
• Technical data — IP address, browser type, and pages visited, collected automatically when you use our website.

How We Use Your Information

We use the information we collect to:

• Process and confirm table reservations and private dining enquiries.
• Respond to your questions and correspondence.
• Send you information about events or offers where you have consented to receive such communications.
• Improve our website and the services we offer.
• Comply with our legal obligations.

We will never sell your personal data to third parties, nor use it for purposes beyond those stated above without your explicit consent.

Cookies

Our website uses cookies — small text files placed on your device — to improve your browsing experience. We use:

• Essential cookies — necessary for the website to function correctly.
• Analytics cookies — to understand how visitors interact with our site (e.g. pages visited, time spent). This data is aggregated and anonymous.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

Third-Party Services

We may share your information with trusted third parties in limited circumstances, including:

• Email service providers — to deliver reservation confirmations and enquiry responses.
• Google Maps — embedded on our Contact page to display our location. Google's own privacy policy applies to data collected through this service.
• Analytics providers — to help us understand website usage. Data is anonymised where possible.

All third parties are required to handle your data securely and in accordance with applicable data protection law.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Reservation and enquiry data is typically retained for up to 12 months. You may request deletion of your data at any time by contacting us.

Your Rights

Under UK data protection law (UK GDPR), you have the right to:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct inaccurate or incomplete data.
• Erasure — request that we delete your personal data ("right to be forgotten").
• Restriction — ask us to limit how we use your data in certain circumstances.
• Objection — object to our processing of your data for direct marketing purposes.
• Portability — request your data in a structured, machine-readable format.

To exercise any of these rights, please contact us using the details below. We will respond within 30 days.

Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Our website uses HTTPS encryption for all data transmitted between your browser and our server.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.